KIOKAI

Account Deletion & Data Management

We value your privacy and are committed to providing full transparency regarding how your personal information and data are managed.

1How to request account deletion

Open the Kiokai app on your device.
Go to the Settings section.
Tap the “Delete Account” button and confirm your action.

Alternative method

You can also submit an account deletion request by emailing us at support@kiok.ai from the email address associated with your Kiokai account.

214-day grace period (account recovery)

Once you initiate the deletion process, your account will enter a temporary deactivation period for 14 days. During this time, your data will be hidden, but not yet permanently deleted.

To cancel the deletion request and restore your profile during this 14-day window, you must contact our support team by sending an email to support@kiok.ai from your registered email address.

Simply logging back into the app will not automatically restore your account.

3Data types that will be permanently deleted

After the 14-day grace period expires, your account will be permanently purged. The following data types will be irreversibly deleted from our servers:

Personal information: your name, email address, profile picture, and technical device identifiers.
Media and content: all your recorded audio stories, generated text transcripts, and uploaded photos.

4Technical logs and retention

Anonymized system logs (which contain no personal details, identifiers, or stories) may be kept securely for up to 30 days following permanent deletion to monitor app stability and prevent fraud, after which they are automatically destroyed.