KIOKAI
Effective date: 11 August 2026
These Terms & Conditions (“Terms”) govern your use of the Kiokai mobile application, website and related services (together, the “Service”).
The Service is provided by KIOKAI Limited, a company registered in England and Wales under company number 16591725, with its registered office at 167-169, Great Portland Street, London, W1W 5PF, GB (“Kiokai”, “we”, “us” or “our”).
By creating an account or using Kiokai, you agree to these Terms.
Kiokai is a voice-first service designed to help people capture, develop, preserve and share personal memories and life stories.
You can speak naturally to Kiokai. The Service may record your voice, create a transcript, ask follow-up questions and use artificial intelligence to help transform your conversations into structured written stories.
You can add photographs and videos to your stories and build a personal collection of memories over time.
Your stories are private by default. You decide if, when and with whom they are shared.
Kiokai is currently intended for people aged 18 or over.
You must be at least 18 years old to create your own Kiokai account. If the law where you live requires a higher minimum age to enter into these Terms, you must meet that requirement.
By creating an account, you confirm that:
You are responsible for keeping your account credentials secure and for activity carried out through your account.
Please let us know promptly if you believe somebody else has gained unauthorised access to your account.
Kiokai is primarily designed to help you capture your own memories and stories.
You may also use Kiokai together with another person – for example, to help a parent, grandparent, relative or friend tell their stories.
If you record another person’s voice, image, personal information or story, you are responsible for:
You are responsible for obtaining all permissions and consents required by applicable recording, transcription and privacy laws before recording or transcribing another person.
You must not use Kiokai to secretly record another person where doing so would breach applicable law or that person’s rights.
“Your Content” means content that you submit to, upload to, record through or create using Kiokai. It may include:
You retain ownership of Your Content. Using Kiokai does not transfer ownership of Your Content to us.
You give Kiokai a limited, non-exclusive, worldwide licence to host, store, copy, process, transcribe, analyse, display and format Your Content as reasonably necessary to:
This licence does not give Kiokai ownership of Your Content.
We do not review your private stories, audio recordings or transcripts for the general purpose of improving or testing Kiokai.
The licence ends when Your Content is deleted from our systems, except where limited retention is reasonably necessary for backups, security, legal obligations or the establishment, exercise or defence of legal claims.
You may be able to add photographs and videos to your stories.
You are responsible for ensuring that you have the right to upload, store and share any photograph, video or other material that you provide to Kiokai.
If a photograph or video contains another identifiable person, you should consider their privacy and obtain permission where appropriate before uploading or sharing it.
You must not upload material that unlawfully infringes another person’s copyright, privacy, confidentiality or other rights.
Kiokai uses artificial intelligence and other automated technologies to help provide the Service. These technologies may be used to:
Kiokai currently uses specialist third-party technology providers including:
Relevant portions of your audio recordings, transcripts, instructions, stories or other information may be processed by these providers where necessary to provide Kiokai functionality.
We do not permit our third-party AI providers to use your audio recordings, transcripts, stories or other personal information to train their AI models.
Further information about third-party processing is provided in our Privacy Policy.
AI-generated content is not guaranteed to be accurate. Artificial intelligence may occasionally misunderstand what you have said, omit information, incorrectly interpret events or generate wording that does not accurately reflect your experience.
You should therefore review a generated story before treating it as an accurate record or sharing it with somebody else.
You remain responsible for deciding whether a story accurately reflects what you intended to say.
Creating a story in Kiokai does not make it public.
Unless you choose to share it, Your Content remains private within your Kiokai account, subject only to the limited processing and access by authorised Kiokai personnel and technology providers described in these Terms and our Privacy Policy.
Kiokai will not automatically publish your stories, photographs or videos on social media. You decide what to share.
Kiokai does not currently provide in-app sharing or the ability to grant access to specific stories or collections within the app.
You can choose to share a story externally by sending it via email or by posting it through third-party services such as Facebook, Instagram, messaging applications or other social media and communication platforms, where such functionality is available.
You decide what content to share and how to share it. Sharing is always your decision.
Kiokai will not post your story, photographs or videos to Facebook, Instagram or any other external platform without an action initiated by you.
You may choose to share the written story together with photographs, videos or other content you have attached to it.
Sharing a story does not give another person access to your Kiokai account or to any other stories you have created.
When you choose to share content externally, your device or Kiokai may transfer the content you selected to the relevant third-party service. Once the content is shared:
You should therefore only share personal or sensitive content with people you trust.
If you do not choose to share a story, it remains private within Kiokai as described in these Terms.
Authorised members of the Kiokai team may access Your Content where reasonably necessary to:
Where necessary to resolve a user question or technical problem, an authorised team member may review relevant audio recordings, transcripts or generated stories.
Access to private user content is restricted to authorised personnel who need it for their work. We use access controls designed to limit such access and maintain records of access where appropriate.
Team members with access to private user content are expected to treat that information confidentially.
Further information about how we process this content is set out in our Privacy Policy.
People naturally tell stories about deeply personal aspects of their lives.
Your Content may therefore include sensitive information concerning you or other people, including information about health, relationships, beliefs, family circumstances or other personal matters.
You decide what you choose to tell Kiokai.
Please remember that if you share a story with somebody else or publish it through social media, sensitive information contained in that story may become available to other people.
You must not use Kiokai:
We may remove content, restrict functionality or suspend an account where we reasonably believe this is necessary to protect users, comply with law, protect the Service or enforce these Terms.
Kiokai relies on third-party services and technology providers for some functionality. These include AssemblyAI and Google Gemini, as described above, and may also include providers of:
Third-party services may have their own terms and privacy policies.
Kiokai is not responsible for a third-party service once you leave Kiokai or independently interact with that service.
Some Kiokai functionality may be free while other features may require payment or a subscription.
The price, billing period and features included will be displayed before you make a purchase.
If you purchase a subscription through the Apple App Store, Google Play or another app marketplace, payment is processed according to that marketplace’s terms.
Subscriptions may renew automatically unless cancelled before the applicable renewal date. The renewal terms will be shown before purchase.
Where a subscription is managed through an app marketplace, you may need to manage or cancel it through your account with that marketplace.
Deleting your Kiokai account does not necessarily cancel a subscription separately administered by an app marketplace. You should check and cancel any active marketplace subscription separately where required.
Refund rights depend on applicable consumer law and, where relevant, the policies of the marketplace through which the purchase was made.
Nothing in these Terms limits any consumer rights that applicable law gives you.
We may occasionally offer trials, introductory prices, promotional subscriptions or other offers.
Additional conditions may apply to a particular promotion and will be shown when you sign up.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may be changed or withdrawn for new users at any time.
Changes will not retrospectively alter a promotional period you have already validly purchased unless permitted by applicable law.
The Kiokai software, technology, design, interfaces, branding, trademarks, logos and other elements of the Service, excluding Your Content and third-party materials, belong to Kiokai or its licensors.
Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive and non-transferable right to use Kiokai for your own lawful purposes.
You may not copy, sell, license, commercially exploit or redistribute Kiokai technology or branding without our permission except where permitted by law.
We aim to make Kiokai reliable and accessible, but we cannot guarantee that the Service will always be uninterrupted, error-free or available.
Kiokai may occasionally be unavailable because of:
We may change, add or remove functionality as the Service develops.
If a change materially affects a paid Service or your legal rights, we will provide notice where required.
Kiokai is designed to help preserve memories, but you should not use it as the only permanent copy of irreplaceable material.
Technology can fail and services can change.
Where export or download functionality is available, we encourage you to keep independent copies of recordings, photographs, videos or stories that are particularly important to you.
You may delete individual content where the relevant functionality is available.
You may also request deletion of your Kiokai account using the account deletion functionality provided within the Service.
When you delete your account, we will delete personal information associated with it unless we need to retain limited information for legal, security, accounting, fraud-prevention or dispute-resolution purposes.
Deleted information may remain temporarily in secure backups before being overwritten or removed in accordance with our retention processes.
Further information is contained in our Privacy Policy.
You may stop using Kiokai at any time.
We may suspend or terminate access where reasonably necessary because:
Where reasonably practicable, and unless prevented by security or legal considerations, we will try to give you notice before permanently terminating access.
Where appropriate functionality exists, we may give you an opportunity to export Your Content.
Kiokai helps people record, organise and preserve memories and stories.
It is not a medical, psychological, therapeutic, legal, financial or other professional advice service.
Conversations with Kiokai should not be treated as a substitute for advice from a qualified professional.
Memories are inherently personal and may be incomplete, subjective or inaccurate. Stories structured and enhanced by Kiokai may also contain errors or reflect interpretations of the original narration.
We therefore do not guarantee that any story generated using Kiokai is a complete or historically accurate account of events.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you are a consumer, nothing in these Terms limits rights or remedies that applicable consumer law says cannot be limited.
Subject to those rights, we are not responsible for:
Kiokai may be made available in countries around the world.
You are responsible for complying with laws applicable to you when using Kiokai, particularly laws concerning recording other people, privacy, intellectual property and publication of content.
Availability of a particular feature may differ by country.
You must not use, access, export or otherwise make Kiokai available in a way that would cause you or Kiokai to breach applicable export-control, trade-control or sanctions laws and regulations.
You confirm that you are not prohibited from using the Service under laws applicable to you.
We may restrict or suspend access to the Service where reasonably necessary to comply with applicable sanctions, export-control or other legal requirements.
If you download Kiokai through Apple’s App Store, Google Play or another marketplace, additional terms imposed by that marketplace may apply.
These Terms are between you and KIOKAI Limited, not between you and the operator of the app marketplace, except to the extent that the marketplace’s own terms expressly provide otherwise.
We may update these Terms as Kiokai develops or because of legal, regulatory, security or technical changes.
If we make a material change, we will provide reasonable notice through the Service, by email or through another appropriate method where required.
The effective date at the top identifies the latest version.
Your continued use after revised Terms take effect constitutes acceptance where permitted by applicable law.
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections available under the law of the country where you live.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere.
These Terms, together with our Privacy Policy and any additional terms expressly presented to you in connection with a particular feature, subscription or promotion, constitute the agreement between you and Kiokai concerning your use of the Service.
If we do not immediately exercise or enforce a right available to us under these Terms, this does not mean that we waive that right or prevent us from exercising it later.
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable where possible.
If it cannot be modified, it will be treated as deleted. The remaining provisions of these Terms will continue in effect.
You may not transfer or assign your rights or obligations under these Terms to another person without our consent.
Kiokai may transfer or assign its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, financing, sale of the business or transfer of all or substantially all of the relevant assets, provided that doing so does not reduce any mandatory consumer rights you have under applicable law.
If you have questions about these Terms or Kiokai, please contact us at: